Terms and Conditions

 - TERMS AND CONDITIONS -

 

SHIPPING INFORMATION:

We generally ship in 1 to 3 business days within the U.S. (Personalized items can take longer.)

Orders ship Monday through Friday. 

At The BananaNana Shoppe, you'll find a "No Surprise" flat shipping rate of $5.95 for orders shipped within the U.S. (except to Hawaii and Alaska - contact NanaElizabeth@BananaNana.com or call 214-394-1337 to arrange shipping to these states).  The $5.95 shipping rate applies to each "Ship To" address using ground shipping. 

You may also select the flat shipping rate of $15.95 if you prefer your packages be sent by UPS ground shipping. 

Rush service is available for an additional charge. Just contact NanaElizabeth@BananaNana.com or call 214-394-1337 and tell us that you need rush shipping. 

Overseas shipping may be available - contact NanaElizabeth@BananaNana.com for further details.

 

RETURNS:

Happy returns at BananaNana!

We want you to to be happy with your fun Groovy Grandma gifts. If you need to return an item*, we will be happy to replace it or give you a credit/refund (minus shipping charges) within 30 days of your purchase (*please see note below regarding PERSONALIZED ITEMS). Just repack the item in its original packaging (if possible) with the packing slip and mail to:

BananaNana
P. O. Box 940073
Plano, TX 75094

Please take a moment to tell us (on the packing slip) why you're returning your purchase so we can correct or improve our products and services.

For your security, please return your gift with an insured courier and retain your courier receipt.

 

PERSONALIZED ITEMS:

We are sorry, but personalized items may not be returned unless they are defective. You may call us at 214-394-1337 if you have any questions or comments.

 

PAYMENTS:

We accept MasterCard, Visa, Discover, AMEX ApplePay and PayPal.